Privacy Policy
Last Updated: May 21, 2025
Your Privacy Matters in Healthcare
At Cloomi Health, we understand that medical information is particularly sensitive. We've designed our WhatsApp-based platform with extra protections to keep your health data private while helping you find affordable care.
1. Information We Collect
To provide our healthcare matching services, we may process:
- Basic Contact Information: Phone number (required for WhatsApp communication)
- Service Requests: Medication names, lab tests, or imaging services you're searching for
- Location Data: General area (like city or neighborhood) to find nearby providers
- Provider Responses: Availability and pricing information from healthcare providers
2. How We Use Your Information
Service Delivery
To connect you with healthcare providers who can meet your needs, while maintaining your anonymity until you choose to reveal your identity.
Healthcare Improvements
Aggregated, anonymized data helps us identity supply trends to benefit all users.
3. Data Protection Measures
We implement:
- Anonymized request forwarding to providers
- Regular security audits of our systems
- Strict access controls for staff
4. Your Rights
Under Zimbabwe's Data Protection Act and other applicable laws, you have the right to:
Access Your Data
Request a copy of personal information we hold about you
Request Corrections
Update inaccurate or incomplete information
Delete Your Data
Request deletion of your personal information where applicable
5. Changes to This Policy
We may update this policy as we expand services. Significant changes will be notified through our WhatsApp channel.
Questions About Your Privacy?
We typically respond within 24 hours