Effective Date: January 2024
At Cloomi, we value your privacy and are committed to safeguarding the personal information you share with us. This privacy policy outlines how Cloomi collects, uses, shares, and protects data, whether you’re a healthcare user or provider using our WhatsApp chatbot platform.
1. Information We Collect
We collect two types of information:
1.1 Personal Information
When you interact with the Cloomi chatbot, we may collect:
- Name
- Contact information (phone number, email)
- Location (to show nearby healthcare providers)
- Medical needs or preferences (e.g., pharmacies, diagnostic services)
- Healthcare provider information (if you are a provider)
1.2 Usage Information
This includes:
- Your interactions with the Cloomi chatbot (messages, queries, preferences)
- Device information (device type, browser type, etc.)
2. How We Use Your Information
We use the information collected to:
- Provide healthcare services by connecting users with pharmacies, laboratories, and healthcare practitioners
- Show available healthcare options based on location and medical needs
- Facilitate price comparison of services
- Communicate with users and providers regarding services and updates
- Improve the chatbot’s functionality through analytics
Example: “We use your location to recommend the closest healthcare provider, ensuring your medical needs are met efficiently.”
3. Sharing of Information
Cloomi only shares your personal data with:
- Healthcare providers (pharmacies, laboratories, etc.) to assist in finding the right services for you
- Authorized third-party service providers who assist in maintaining and improving the Cloomi platform
We do not sell, rent, or lease your personal information to third parties.
4. Data Security
We are committed to protecting your personal data. Cloomi employs industry-standard security measures, including encryption, to protect your information from unauthorized access, disclosure, or misuse.
Example: “We encrypt sensitive information like your location and medical preferences to ensure it remains secure.”
5. Data Retention
Cloomi retains personal information only as long as necessary to fulfill the services you request or comply with legal obligations. You may request the deletion of your personal data at any time.
Example: “Your personal information is stored securely and only for as long as required to provide you with effective healthcare services.”
6. Your Rights
As a user or provider, you have the right to:
- Access the personal data Cloomi holds about you
- Correct any inaccuracies in your personal data
- Request deletion of your data
- Restrict the processing of your personal data
Example: “You can request the deletion of your stored data by contacting us at [email protected].”
7. Children’s Privacy
Cloomi’s services are not intended for children under 18. We do not knowingly collect personal data from anyone under this age.
8. Third-Party Links
Cloomi may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Changes to this Policy
We may update this Privacy Policy periodically. Any changes will be communicated via the Cloomi platform.
10. Contact Us
For any inquiries regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Phone: https://wa.me/447355509360